Refund policy

Last updated: July 2026

At Marayn Menswear, we take pride in producing quality garments and accessories. This policy explains how returns and refunds are handled while recognising your rights under the Australian Consumer Law.

Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law.

Change of Mind

We do not offer refunds, exchanges or store credit for change-of-mind purchases.

Please refer to our size guides, product descriptions and product photographs carefully before placing your order. If you have any questions before purchasing, we are always happy to assist.

Change of mind includes, but is not limited to:

ordering the incorrect size;
deciding you no longer want the item;
finding the item elsewhere;
personal preference after purchase.

Australian Consumer Law

If a product has a major fault, is not as described, is significantly different from its description or photographs, is not fit for its intended purpose, or otherwise fails to meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

If you believe your item is faulty or incorrect, please contact us as soon as reasonably possible so we can assess the issue.

Photographs of the item may be requested to assist with the assessment.

Swimwear

For hygiene reasons, swimwear may only be returned where permitted under Australian Consumer Law.

Where a return is accepted, swimwear must:

be unworn;
be unwashed;
have all original tags attached;
have the hygiene liner intact;
not have been altered;
not have come into contact with saltwater, freshwater, chlorinated water or any other body of water.

Made-to-Order & Out-of-Stock Orders

Made-to-order and out-of-stock items are produced specifically to fulfil your order.

Once production has commenced, these orders cannot be cancelled or changed except where required under Australian Consumer Law.

Preorders

Preorders reserve production of a future item.

Preorders may be cancelled before production begins. Once production has commenced, cancellations cannot be accepted except where required under Australian Consumer Law.

Estimated dispatch dates are provided on each preorder product page and may occasionally change due to circumstances outside our reasonable control.

Sale Items

Sale and clearance items are not eligible for refunds or exchanges for change of mind.

However, these items remain covered by the Australian Consumer Law.

Product Variations

Due to the handcrafted and artistic nature of many Marayn Menswear products, print placement, artwork alignment, fabric pattern positioning and other minor variations may differ slightly from product photographs.

These variations are a natural part of the production process, make every piece unique and are not considered faults or defects.

Colours may also appear differently depending on your screen or device settings.